True or False: It is okay to share promo ending dates with customers.

True or False: It is okay to share promo ending dates with customers.

• A. False
• B. True
• C. Sometimes
• D. Not allowed

Answer: (A)

Promotions have terms that can change, and ending dates aren’t guaranteed once set. The best approach is to present the promotion with its current terms and guide customers to the official source for the exact expiration, rather than committing to a date from memory. If a customer asks when it ends, offer to pull up the official promo details in the store system or marketing materials and discuss the savings and eligibility without stating a date you may not be able to stand behind. This keeps the information accurate and compliant.

Promotions have terms that can change, and ending dates aren’t guaranteed once set. The best approach is to present the promotion with its current terms and guide customers to the official source for the exact expiration, rather than committing to a date from memory. If a customer asks when it ends, offer to pull up the official promo details in the store system or marketing materials and discuss the savings and eligibility without stating a date you may not be able to stand behind. This keeps the information accurate and compliant.