Verizon Cellular Sales Practice Test

These questions are part of the practice quiz. Start practicing

• Which of the following counts as a pull-thru device?
• Is it permissible to buy an older iPhone from a customer with $100 cash for personal use or resale?
• What must you verify before assessing a customer's account and giving out information?
• It is ok to give away an accessory, if the customer purchases 5 or more accessories.
• Which method is a listed way to verify a customer's identity for account access when they cannot use their device?
• Which tactic is best for closing an accessory sale?
• Which statement best describes the required compliment ratio in the Spiff program?
• You can return or exchange an accessory up to ____ from purchase date.
• Which item is NOT listed as a benefit of VMP?
• Which device is NOT listed as eligible for half off alongside Tablets and MiFi?
• When applying the Power of Two, which actions are taken on the high spiff phone?
• Which statement about promo trades is true?
• This is where you can see a list of a customer's Order History.
• Where in Omni do you click to begin a credit/debit bill pay?
• Which option is NOT a Mobile Hotspot Plan option?
• After removing accounts, what should be done to the device?
• Which feature in RQ establishes the order-to-carrier linkage after completing the Omni flow?
• What is the term used for the space where you can leave notes on a customer's account?
• In Omni, which area would you check to view available offers for a customer?
• Which action is not listed as part of the Power of Two approach for handling a high spiff phone?
• What do you use to find the price of a phone inside of RQ?
• A customer is not required to trade-in their phone on the same day as the purchase; they may trade it in later for in-store or account credit, even if it is a Promo Trade.
• In RQ, where do I go to find the correct 'DPP Max' financing price for a device I am selling?
• What must a customer do if they want to return a phone purchased under a buyout promo?
• Having knowledge of Android devices is beneficial for sales earnings.
• How do you start a morning inventory count sheet in the system?
• To view recent orders for a customer, which navigation steps should you take?
• Which unit is used to describe camera quality?
• Which option would you select to begin a new customer record in OMNI?
• Before processing a device upgrade, which item is important to verify?
• Which option is NOT listed as a way to submit an Asurion claim?
• To start a new account in OMNI, you select which option?
• Device Details screen allows you to initiate what action?
• Where do you click to check a customer's device payment spend limit in omni?
• VMP device protection plans include unlimited screen repair for $0 for ONLY certain smartphones.
• What color bin should defective screen protectors be placed into after inspection?
• A good way to sell Pull Thru devices is to bring them out to showcase when you selling a phone.
• If an accessory is not in store inventory, which option can be used to fulfill the sale?
• To submit a tech trade for a customer, you must have a valid application number and corresponding location code.
• What is the main purpose of the Connected Devices section of the 4-Point Play?
• To which destination should a defective screen protector be Quick Shipped?
• Which option describes the relationship between RQ and the Verizon trade-in website for promotions?
• Other than RQ, how can a customer trade in their phone for a trade-in promotion?
• Which manufacturer rewards more when selling phones?
• How many months is the DPP price split up over?
• True or False: It is okay to share promo ending dates with customers.
• Within a full year of the original purchase date, which accessory is eligible for in-store warranty at no cost to the customer?
• To initiate a Verizon trade-in for a customer in RQ, what should you select from the Invoice screen?
• What percent commission do we receive from Verizon for offering and processing a trade-in at organic value?
• Regarding non-promo trade values, which statement is true?
• Where do I go to quote a customer for a trade-in before opening a bill of sale?
• Which of the following is a listed VMP benefit?
• Can a MiFi be upgraded to a tablet or any other device?
• Where should the trade-in device be placed after wrapping and before processing?
• You can sell an accessory that is not in active inventory at your store, as long as it is in active inventory at another store.
• How do you begin the discovery process without it looking like an interrogation?
• Storage is measured in?
• What document should be printed and wrapped around the device as part of trade-in processing?
• What is the upfront cost for 5G/4G home internet when purchased?
• Which of the following is a direct outcome of discussing Family and Work?
• Which device is included in the half-off list along with Tablets and MiFi?
• What is the charge for the DPP Setup Service?
• Where can you view the history of bill invoices or make a debit/credit bill payment?
• What option is a way to submit an Asurion claim?
• True or False: The 4-Point Play supports identifying pull-through opportunities across devices.
• Which option describes how to initiate a new customer in OMNI?
• What is the role of the Discovery process in relation to the customer's current setup?
• Where do you go to begin a line suspension or transfer of service in Omni?
• In the Omni order flow, what action must you take to start an early upgrade?
• Which is an example of a good sales tactic to help sell a High Spiff phone?
• What is the purpose of the 'Remarks' section in a customer account?
• TRUE or FALSE: It is okay to do feature changes (remove vz cloud, remove vz navigator) on one line while upgrading another.
• Where do you go to download a PDF of the Device Payment Agreement (EA)?
• Can a customer make partial or additional payments to a DPP after they have signed up for it?
• The PureGear tempered glass in-store warranty states that if the original is purchased at full price, replacements are available at half price.
• If the customer purchases five or more accessories, is it permissible to give away an accessory?
• Which statement about discovery topics is true?
• Where do you find the shipping label for DPP early upgrade?
• You must manually add the proper VMPMD SKU into a Bill Of Sale in RQ in order to get credit for it?
• Which of the following is a place to find the list of Authorized Users on the account?
• Which Omni section allows updating Authorized Users, Billing Address, and account email?
• Which transition can help move from one point to the next in the 4-Point Play?
• A trade-in can be applied as a bill credit to the customer’s account without any other SKUs in the invoice.
• Water damage warranty for water-resistant phones?
• Can you add insurance at any time and still get paid?
• A device that is still being paid off on an active DPP agreement with Verizon can be traded-in.
• What button do you press to find out if another location is carrying the phone or accessory your customer is looking for?
• Which statement is NOT described as part of the in-store tech trade shipment processing?
• What is the deadline for a customer to send in a device after an Early Upgrade DPP transaction?
• Which action is not allowed when handling a trade-in device?
• Which phone brand typically offers the best spiffs on phones?
• How much is the customer going to be charged if he fails to send in his device for an Early Upgrade transaction?
• Which action may cause loss of bill credits for trade-ins and BOGOs?
• Where do you find the current promotions available to your customers?
• Which statement about locating Authorized Users on the account is true?
• When lowering a customer's data plan, when should the change go into effect?
• Which is true about discovery conversations?
• It is okay to open a new charging cable off the wall so that you can charge your phone as long as you put it back the way it was.
• True or False: It is permissible to share promo ending dates with customers.
• Which phrase best describes the phones classified as high spiff on Snapvaps?
• True or False: It is okay if the customer's phone is cracked as long as you select that it is damaged in the trade dropdown screen.
• Where is the shipping label for DPP early upgrade located?
• Which area would you use to view a customer's current plan and offers?
• True or False: It is okay to buyout a device on another line to utilize the buyout promo.
• Camera quality is measured in MP.
• Which Pull Thru should you focus on selling the most?
• What will happen if a device is not shipped, if a device is Google/iCloud locked, or if it is damaged when it was marked as working?
• If a customer already has VMP single device, do you get paid if they keep VMP single device when they upgrade?
• How soon should the customer expect to wait to receive trade in/BOGO credits on their bill?
• Which of the following is counted as a pull-thru device?
• The warranty for accessories is valid for how long from the original purchase date?
• Which tool should you use to check if another location has the phone or accessory the customer wants?
• What is the term used for the page described as the Account Landing page?
• Which sequence is used to pull up the order screen for a customer's Device Payment upgrade?
• Large screen size is defined as 6'6 inches or more.
• On the Omni customer landing page, which section shows all active DPP agreements?
• To check upgrade eligibility for a line, which item should you consult?
• Battery capacity is measured in mAh.
• Storage is measured in GB, which stands for Gigabytes.
• How much hotspot data does a customer get on the Mobile Hotspot Plus plan?
• What should you do to begin the discovery process without it feeling like interrogation?
• Which Cellular Sales promo is specifically designed to boost high spiff phone sales?
• Which system is used to process the trade-in in-store?
• What is the line access charge for a MiFi or a tablet on unlimited plans?
• TRUE or FALSE: When a customer trades in their device for a non promo value trade, the customer has a choice between receiving in-store organic value credit or having the trade-in value applied to their Verizon account as a one time lump sum credit.
• During processing, after bubble wrap, where should the trade-in device be placed?
• We get commissions on which types of insurance?
• A device that is still being paid off on an active DPP agreement with a different carrier can be traded-in.
• How much does Asurion VMP cost monthly on an android tablet?
• Under the tempered glass in-store warranty, replacements for the original purchased at full price are available at what price?
• In the Omni upgrade flow, what must you do after selecting upgrade options to complete the upgrade?
• What to do with the extra scans while doing inventory?
• For switcher card promos how long does the customer have to submit for their Verizon e-gift card?
• How much do we charge for the DPP Setup Service we provide?
• How can you identify which phones are considered high spiff?
• Which widget do you use to access important websites that you will need to use on a day to day basis?
• A customer can move a DPP balance to another line with an available upgrade, in order to free up their line for a new DPP agreement.
• True or False: Service for any pull thru device cannot be established without having at least one smartphone on an account.
• Which VMP benefit is related to security and digital protection?
• Which option is a listed method to submit an Asurion claim?
• Screen size is measured in centimeters.
• Which statement about the Trade In Quick Quote widget is true?
• Where do you go to complete an accessory only sale or sale without carrier integration?
• Most Android phone brands have similar specs.
• What is the purpose of moving a DPP balance to another line?
• What is the first thing you should check before doing a buyout promo?
• Before trade-in, which accounts must be removed from the device?
• A customer has a 75% data usage alert within the first 7 days; you decide to increase data. What action should you take?
• The deadline to submit a device after an Early Upgrade DPP is which of the following?
• How many total benefits are listed for VMP?
• What is the main objective of discussing Family and Work?
• Which statement accurately describes the focus on Pull Thru devices?
• Which section of the customer landing page in Omni shows you all active DPP agreements on an account?
• What action should you take if you find a defective screen protector that is still in active inventory?
• Where do you begin a Verizon trade-in for a customer in RQ?
• Camera quality is measured in?
• What is the monthly cost of Verizon Mobile Protect Single Device for smartphones and smart watches on the customer's bill?
• What is the purpose of labeling High Vap Smartphones on Snapvaps?
• What are the line limits for VMPMD?
• Which device is NOT listed as eligible for half off alongside Tablets and MiFi?
• Which statement is NOT true about 4-Point Play discovery topics?
• Which of the following is NOT the goal of the Needs/Wants/Desires point?
• What is the monthly cost of VMP MD?
• Once the Omni flow process is complete what is typically the first button you would click in RQ?
• What is the name of Verizon's system used to look up and make changes to a customer's account?
• How do you search for invoices in RQ if you have the invoice number?
• Which resource lists the current customer promotions you can quote to customers?
• What is the first step in processing an in-store tech trade shipment?
• If a customer wants to return a phone upgraded with a buyout promo they must
• The Needs/Wants/Desires point is designed to help you do what?
• To view a customer's recent orders, which path would you use?
• Which section would you open to update the account email address?
• For every one compliment given to the low Spiff device, how many compliments should be given to the Spiff phone?
• Which brand is identified as more rewarding when reselling phones?
• Where do you go to complete a quick ship transfer?
• If a customer requests a low spiff phone but you think a higher spiff option is a better fit, which phone should you present first?
• Where can you see the history of a customer's device, plan, and features and begin a return or exchange?
• Which of the following is true about switcher card promo submission windows?
• Which Pull Thru devices qualify for half off on Unlimited Plus & Unlimited Ultimate?
• What's the name of the widget to log into your shift?
• What is the second point of the 4-Point Play?
• Which two devices are listed as qualifying for half off alongside Tablets?
• Before making any changes to a customer's account, what must be checked?
• True or False: High Spiff phones can be more lucrative for your paycheck?
• During a notification-based verification, what might the customer be asked to do?
• Which combination of screens is used to perform a quick ship transfer?
• Is it vital to knowledge of Android devices for paychecks?
• Battery capacity is measured in which unit?
• Which outcome is associated with the Lifestyle point of the 4-Point Play?
• What is the base commission paid for Asurion VMP?
• Which item is among those looked at when analyzing a customer's account?
• What is the warranty period for Ventev chargers in-store replacement?